Weekly Update Email
Every Friday: what happened this week, what's next week, any deadlines coming up, anything we need from you. Same format every week. Builds trust.
Critical Moment Calls
- After ratification — celebrate and walk through next steps.
- After inspection — emotional moment, deserves a call.
- Clear-to-close — happy news, deserves a call.
- Day before closing — final logistics walkthrough.
Action Items
- Build a weekly update email template.
- Schedule recurring Friday update time.